Got A Bounce Ltd
Our Terms & Conditions for Hire
When completing a booking with Got A Bounce Ltd
whether it’s via online or over the phone, If at any point you
DO NOT AGREE to any points listed below, please don’t
complete your booking with us and call us to discuss this
further.

Definitions:
- “The Company” – Got A Bounce Ltd
- “The Client” -refers to the hirer or the person placing a booking for equipment
or entertainment with "The Company”.
- “Wet Hire” - refers to equipment or service hired by the client but operated and
supervised by the company. (Controller) A manned hire. This includes items with
the words "inc staff" in the item description or where you have booked event
staff at an additional charge, on your booking confirmation with the duration
booked.
- “Dry Hire” - refers to equipment or service hired, operated and supervised by
the client themselves. An unmanned hire.
It is important that you the hirer will become the competent person within your booking
to understand and fulfil our terms and conditions and that all safety is adhered to.

Got A Bounce Ltd Liability and Insurance:
- Our Company provides public liability insurance which covers the equipment
only and not the users, unless the equipment is being staffed by a member of our
company.
- It is the client’s responsibility to ensure that they have adequate insurance cover
in place to cover every aspect that could arise including accidents to the users
and the public on dry hire.
- The client agrees to inform the company for any damage or theft of the
company's equipment whilst on hire. Our insurance theft cover doesn't cover
our equipment whilst on hire therefore the client is responsible for the cost of
repair or replacement in full.
- The client agrees to indemnify the company from any claims including but not
limited to property damage, accident or injury claims for users or the public.
- Our Public liability cover shall be deemed invalid if any persons other than
employees of the company have set up the equipment. Therefore, we cannot
allow the client to pick up and return equipment themselves, nor move any
equipment that has been placed in line with safety regulations in mind, or
removed from site or the position it was formally agreed upon.
- If you require a copy of our public liability insurance for your booked venue,
please don’t hesitate to email us in advance to your booking date at
info@gotabounce.co.uk - as these documents are not available via our
delivery staff nor on the day of your hire.

Quotes, Deposits, Payments, Balances and Prices:
- All orders require a 25% deposit, and the balance must be paid 7-10 working days prior to the event.
- All prices listed on our online platforms are subject to change without any prior
notice.
- All deposits and booking fees are NOT refundable and will be lost on
cancellation.
- Any discount codes will have a valid date time frame please use within the time
frame.
- Please note All card payments (except AMEX) will be made online by bac’s.
- All offers that currently run at the time of your booking will need to be paid in full
to secure that offer due to availability.
- Any cash payments for outstanding balances will have an agreement prior to the
event date via email and must be paid on delivery before set up has
commenced, the person making payment must be present on your allocated
delivery time slot or an agreed person over 18 years of age.
- Generator quotes to be paid in full on confirmation of booking to secure your
prices with the third party.

Cancellations:
- A cancellation within 4 weeks - 25% of the total invoice needs to be paid.
- A cancellation within 2 weeks – 50% of the total invoice needs to be paid.
- A cancellation within 24hrs – 100% of the invoice needs to be paid.

Weather:
- We cannot be held responsible for adverse weather on the day and no reduction
in our charges or refunds will be offered. The paid invoice will still be deemed
accountable.
- If hiring inflatable’s, none of our inflatable equipment must be operated in high
wind speeds especially between 16 - 24 mph and above, an anemometer is
recommended for use if your item doesn’t have a controller present, This is to
ensure we fully meet the BS EN 14960 at present and to ensure all our
equipment is operated within safe conditions and minimise the risk of accident
or injury at your event.
- During periods of heavy downpours of rain our equipment must not be used. The
client must wait for the period to pass and then source suitable drying
equipment to dry all equipment before using commences.
- In hot weather, the inflatable bed can become quite warm; we do not hold
responsibility for the positioning of inflatables when this occurs.
In any weather conditions that a hire commences, no refund will be given if
at any time the item doesn’t become safe to use.

Ordering:
- By placing an order online, verbally over the phone or via email it is deemed and
understood that the client fully agrees and bound by these terms and conditions,
cancellation policies and enters into a contract with the company.
- When placing an order please ensure you have the landowners or venues
permission.

- Copies of our public liability insurance and risk assessments are available on
request, once a deposit has been made prior to the clients booking date. If you
require a copy of any of the above, please email us at
info@gotabounce.co.uk
- In the event of traffic or other circumstances beyond our control preventing us
from being able to fulfil our contracted obligations our liability shall be limited to
a refund of any monies paid in relation to the contracted event or a pro rata
reduction in the hire fee in the event of delayed start. No further compensation
will be paid irrespective of any loss of earnings.
- We do offer an overnight hire on a limited number of castles, due to the nature of
this hire it can arrive in a poor condition that will be amended on site, such as a
dirty step, bed etc, these castles are of an older condition that are still
completely up to standard and tested.
- All equipment can NOT be hired out to any other persons except the client it was
hired out to on the booking confirmation agreed by the client and company.
- When hiring our Rodeo unit please ensure you have a clear access of 3ft or wider
to get the base unit through. If the base unit cannot fit through the designated
route, the item CANNOT be used, and no refund will be issued.

Delivery and Collection:
- Our standard delivery time is between 9.00 and 12:00 and the latest free
collection is up to 18.00 for all garden hires.
- For bookings with a later finish time other than our standard collection times, will
add an additional late collection fee which will be agreed on booking. We do offer
an overnight service at an additional charge on selected castles only, these
products being one of our older castles yet safe and up to standard.
- All overnight hires must be kept in a safe, secure location that is able to be
locked to prevent any theft that will then become a fee due to the client for a full
replacement.
- on delivery, when making the booking you agreed to the surface and any
previsions that may occur, if on delivery the team are faced with any issues not
advised or truth that’s been fabricated such as steps, inadequate space, faulty
or non-working lifts, the delivery will be refused, and full payment will still apply
by the client.
- By the client or the representative acting on their behalf agreeing for the
equipment or service, the client or the representative acting on their behalf are
confirming that they are happy with the equipment, location and service and that
everything has been left in full working order and is fit for purpose, they would
have also agreed that no movement of secured equipment once the delivery
driver has left.
- Once the equipment has been installed, any breakages caused, damages made,
will then be liable for the client to pay the full value for either repair or
replacement.
- Please make sure that the area where the items are to be set up is free from
underground services this may include cables, water pipes, any drainage
systems etc if in the unlikely event that we hit any kind of services and we do not
have a prior warning, The company will not be held responsible for any damage
caused, we strike into the ground metal pegs (stakes) with a 15mm diameter that
is also 16 inches long this is something that should be considered.
- When and if a delivery needs to go through a house or property for access, our
delivery team will take the utmost care, however, any damage caused will not be
accepted by the company as their responsibility and this will be down to the
client to repair, replace and take responsibility for. Therefore, we would
recommend any items or furniture that can be moved to prevent this, it is also
advised that any flooring is to be covered with a protective material, so a trolley
with the equipment the client has booked can be wheeled to the required set-up
point, when no outdoor access is accessible. i.e. sideways.
- All the items and equipment are left in the responsibility and care of the client
from the time they are delivered until the time that they are collected. If
collection is delayed for any reason in which you will be notified the client is still
responsible until the items are collected, Any additional costs accrued due to
the driver being late for collection will be reimbursed once proof of the additional
charges has been received by the venue.
- When a collection time is agreed for the next day or at a certain time with the
client, failure to comply with these or respond to us will result in a full day hire
charge being invoiced to the client, as this will delay our future booking and or day
ahead.
- Please ensure upon delivery the designated access area is clear of all litter,
rubbish, waste, dog/pet fouling and any other items that may be causing an
obstruction. It is the responsibility of the client to move items and make sure the
area is ready for set up before the company arrives to avoid any damage or injury.
- There will be an additional ball charge of £50.00 if all balls are not returned to the
Large ball pit and £25 for our smaller ball ponds at the end of an event if the ball
pit’s/Ponds are hired without a staff member, this will be payable at the
collection time or invoiced to the client.
- Any garden games and accessories that are hired out and not returned in full
such as items missing, broken or been misused you will incur a fee. Each
individual fee is listed under the description of each item.
- Any lost Basket balls or Footballs will incur a fee please see description for full
fees that will be liable to the client and invoiced based on per ball.

PARKING CHARGES:
- Please Remember when equipment for delivery is ordered, there must be
a parking space/permit/ visitors pass or a valid parking ticket purchased
for our delivery team to load/unload and set equipment up/derig
equipment supplied to the client at your chosen event. Any staff that will
be remaining on site will need a parking space if required. If parking is not
available for any reason please contact us, to prevent refusal of delivery so
we can add a drop off driver to your booking but this will incur an extra fee
to the client, any form of tickets or towing fees received during or after the
event has happened and we are parked in the designated parking space
allocated by the client while we are on site the client will be charged and
invoiced for the full amount due.

Equipment:
- All sizes and measurements quoted are approximate and are to the best of the
company's knowledge.
- All equipment always remains the property of the company.
- The company reserves the right at any time to substitute any booked equipment
or services to the client at short notice, this will always be to the value or of a
higher value never at a lower value unless stated before hand for any reason, we
will aim to keep along the lines of the same colour scheme as and when we can
- It is the client’s responsibility to ensure that suitable security and crowd control
measures are in place prior to the start and during the event, this will also
include fencing if required and not requested via the company.
Power requirements and Generators:
- As stated on each product description the majority of our items require a 13amp
3pin plug or a 16amp socket, each socket required will depend on the number of
items ordered. If you are unsure, please don’t hesitate to contact us directly.
- If a power socket is unavailable a generator can be supplied at an additional
cost, if a generator is being sourced from the client it must be powerful enough
to run the adequate number of sockets required for the client’s order.
- If a generator requires refueling during the hire period, the client must ensure
that someone capable is able to do this. We advise that regular checks should
be carried out on the generators fuel levels during the hire period every
90minutes and they should not be allowed to go any lower than ½ of a tank for
safety measures.

Health and Safety and hygiene requirements:
- When each individual is on a piece of equipment that is on hire, it is the client’s
responsibility that suitable clothing is worn, to avoid harm to the skin.
- socks must be worn at all times
- At any time, the following items are NOT to be used on inflatables, shoes, sharp
objects, Jewellery, glasses were necessarily, pins such as badges etc, toys, silly
string, streamers, painted faces, no food drink or gum, hose pipes or water toys
not to be used to always ensure safety.
- NO face paint, Body art, henna or tattoos, silly string etc to be used when you
hire any white castle’s etc.
- Anyone who is or appears to be under the influence of alcohol or substances will
be asked not to use the company equipment.
- Our staff that are operating at the clients event are there for the safety and
operation of all equipment, they are not there to supervise any person or child at
the event, whilst they are on site they will do their utmost to ensure safety but
will not be held no reasonability against accidents or loss of property or children
if they choose to leave the supervised item unattended.
- If at any time the operator feels an item is being used disrespectfully or
endangers the safety of others they can shut down or stop the item from being
used, in the very few cases like this no refund will be issued.
- All participants ride at their own risk.
- Any preexisting medical conditions known to you should prevent you from using
equipment that may cause further damage or harm.
- The rodeo bull or any equipment that’s to be used must be done safely by the
individual alone to be able to ride.
- It is advised that if you are pregnant NOT to use any of our equipment, our staff
are trained to treat each individual with the utmost respect but on occasions we
can get this wrong this is not a personal judgement it is just an over caring
operator that we have doing there up most to keep you safe.